HELP & SUPPORT
Whether you have a problem, a question or an idea about your FloatRower - we'd love to hear from you!
Please take a look at our Troubleshooting section below first. If you have already followed our troubleshooting and the issue still remains or if the solution to your problem is not there, however minor you may think it is, please get in touch.
If you, other coaches or members have suggestions, please let us know. We're passionate about making rowing for everyone, so the best way we can do that is with your help.
If your query is urgent, please contact a member of the FloatRower team on +44 (0) 7387 262003.
Please note our Helpdesk opening hours are:
Monday - Friday, 09:00 - 17:00
Outside of these hours, please fill in the "Report a Problem" form below, include as much detail as possible and a member of the FloatRower team will be in contact with you as soon as possible.
TROUBLESHOOTING
AREA | PROBLEM | POSSIBLE REASON | SOLUTION |
|---|---|---|---|
Seat | The seat is not running smoothly | There may be dust or dirt on the monorail. | 1 - Using a dry cloth or tissue, wipe the runners on the underside of the monorail.
2 - If not resolved, Report a Problem. |
Chassis | The degree of roll isn't very responsive | Possibly something obstructing the monorail from moving. | 1 - Check there are no obstructions around the front or rear bump stops.
2 - If there are no obstructions, Report a Problem. |
Software | There's no WiFi Connection | Poor Signal or Power Issue | 1 - Check Wifi Connection and reconnect if required.
2 - Check there is power to the small WiFi box underneath one of the FloatRowers.
3 - If unsuccessful, Report a Problem. |
Software | The workout display figures do not move / only show 0s | [ Known Software Issue ] | 1 - Turn the FloatRower On/Off from the switch under the footplate.
2 - Select 'Just Row' and test the roll angle is working.
3 - If still not working, repeat steps 1 to 2 until the roll angle works when rocking side to side. |
Display | The screen is blank. | There is a power issue. | Check all power connectors are pushed in fully and not damaged. |