Whether you have a problem, a question or an idea about your FloatRower - we'd love to hear from you!

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Please take a look at our Troubleshooting section below first. If you have already followed our troubleshooting and the issue still remains or if the solution to your problem is not there, however minor you may think it is, please get in touch.

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If you, other coaches or members have suggestions, please let us know. We're passionate about making rowing for everyone, so the best way we can do that is with your help.

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If your query is urgent, please contact a member of the FloatRower team on +44 (0) 7387 262003.

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Please note our Helpdesk opening hours are:

Monday - Friday, 09:00 - 17:00

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Outside of these hours, please fill in the "Report a Problem" form below, include as much detail as possible and a member of the FloatRower team will be in contact with you as soon as possible.