HELP & SUPPORT
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Whether you have a problem, a question or an idea about your FloatRower - we'd love to hear from you!

Please take a look at our Troubleshooting section below first. If you have already followed our troubleshooting and the issue still remains or if the solution to your problem is not there, however minor you may think it is, please get in touch.

If you, other coaches or members have suggestions, please let us know. We're passionate about making rowing for everyone, so the best way we can do that is with your help.

If your query is urgent, please contact a member of the FloatRower team on +44 (0) 7387 262003.

Please note our Helpdesk opening hours are:

Monday - Friday, 09:00 - 17:00

Outside of these hours, please fill in the "Report a Problem" form below, include as much detail as possible and a member of the FloatRower team will be in contact with you as soon as possible.

SUGGEST AN IDEA

Have an idea?

Please let us know!

Any issue, big or small,

we are here to help!

REPORT A PROBLEM

DL DOCUMENTS

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David Lloyd Clubs Documents

TROUBLESHOOTING
AREA
PROBLEM
POSSIBLE REASON
SOLUTION
Seat
The seat is wobbling on the monorail
Wheels have become loose.
Report a Problem.
Resistance
The resistance level has changed
The fan cover and/or fans may be dusty
1 - Check the fan covers are free of dust by wiping with a damp cloth or carefully vacuum. 2 - Remove the fan covers and if dusty, carefully wipe the fan blades with a damp cloth. 3 - If there is no dust or dirt, Report a Problem.
Power
The footplate power cable is loose
The cable may not be hooked in place properly
1 - After plugging the power cable in, ensure the cable is guided around the hook.
Software
The date is incorrect
There is no internet connection.
1 - Check Wifi Connection and reconnect if required. 2 - Check there is power to the small WiFi box underneath one of the FloatRowers. 3 - If unsuccessful, Report a Problem.
Software
The time is incorrect
There is no internet connection.
1 - Check Wifi Connection and reconnect if required. 2 - Check there is power to the small WiFi box underneath one of the FloatRowers. 3 - If unsuccessful, Report a Problem.
Power
There is no power
Possible loose connections or mains power issue.
1 - Check all cable connections are securely fitted and blue power light under the resistance is on. 2 - If still no power, check plug sockets and any extension leads are secure and in good working order. 3 - If still no power, Report a Problem.
Software
The phone holder isn't working/has come off
Damaged.
Report a Problem.
Software
The cooldowns and warm ups don't display anything
[ Known Issue ]
Currently being resolved for next Update.
Footplate
The adjustable footplate has come off, how do I reattach it
A user has adjusted their foot position whilst weight applied on the heel restraint.
1 - Slide the adjustable footplate up into the fixed moulding. 2 - Using a large flat head screwdriver, pivot the top of the adjustable footplate up through the fixed moulding and pull up.
Software
The workout summary isn't displaying
Software Error
Report a Problem.
Overall
A part is broken or damaged
-
Report a Problem.
Footplate
The foot strap is frayed
-
Report a Problem.
Seat
The seat is not running smoothly
There may be dust or dirt on the monorail.
1 - Using a dry cloth or tissue, wipe the runners on the underside of the monorail. 2 - If not resolved, Report a Problem.
Chassis
The degree of roll isn't very responsive
Possibly something obstructing the monorail from moving.
1 - Check there are no obstructions around the front or rear bump stops. 2 - If there are no obstructions, Report a Problem.
Software
There's no WiFi Connection
Poor Signal or Power Issue
1 - Check Wifi Connection and reconnect if required. 2 - Check there is power to the small WiFi box underneath one of the FloatRowers. 3 - If unsuccessful, Report a Problem.
Software
The workout display figures do not move / only show 0s
[ Known Software Issue ]
1 - Turn the FloatRower On/Off from the switch under the footplate. 2 - Select 'Just Row' and test the roll angle is working. 3 - If still not working, repeat steps 1 to 2 until the roll angle works when rocking side to side.
Display
The screen is blank.
There is a power issue.
Check all power connectors are pushed in fully and not damaged.